When a refund is available
After verification, a refund is available for duplicate successful charges for the same application-pack purchase, or for a paid document download that fails and cannot be resolved through support. The application pack costs ₹49 for one draft and covers the resume and cover letter in PDF and DOCX formats.
If a payment is pending, a browser closes during checkout, or a confirmation does not appear, first check the payment status in the workspace. A temporary pending state is not a reason to make repeated payments. Keep the order reference so support can investigate the actual payment.
Digital delivery and cancellation
This is a digitally delivered product. General cancellation or change-of-mind refunds are not available after successful digital delivery. This does not remove the exceptions for duplicate charges or unresolved paid download failures, or rights provided by applicable law.
You can edit and preview an application draft before paying. Review its content and the pack details first. A readable resume does not guarantee an ATS outcome or a hiring result; employer rejection is not a failure to deliver the purchased documents.
How to request help or a refund
- Check the payment status and keep your Cashfree order or payment reference.
- Email support@dhebe.com with the reference, payment date, and a brief description of the issue. Say which document export is affected if relevant.
- We will verify the payment and delivery issue, help restore access where possible, or initiate an eligible refund.
Do not email card numbers, CVV or other card security codes, banking passwords, OTPs, or identity documents. A payment reference is the appropriate starting point. You do not need to send your full resume or cover letter to report a payment problem.
How an approved refund is returned
Approved refunds are initiated through the payment provider to the original payment method. The time for the money to appear depends on the provider and your bank or payment instrument. We can share a refund reference when available; we do not promise a bank-processing date that we cannot control.
A checkout labelled Test mode uses Cashfree’s sandbox and does not take real money, so test transactions do not create a real-money refund. Contact support if you are unsure whether a charge was actually completed.
Lost browser access after paying
Cleared or expired cookies, a different browser, or a changed device can prevent automatic recognition of an existing purchase. Keep your downloaded documents and payment reference, and preserve the same browser and application draft for repeat access. Contact support with your order reference before buying again so the payment can be checked.
CareerLift is operated by DATTA BALU DHEBE. Read the Terms of Use and privacy notice for payment access and data-handling details.